Privacy Policy

1. Introduction

Welcome to On Air Solutions Pvt. Ltd. ("On Air Solutions", "Company", "we", "our", or "us").

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, request a quotation, communicate with us, or use our branding and printing services.

By using our website or engaging our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

On Air Solutions Pvt. Ltd. is a Nepal-based branding solutions company specializing in customized branding products and services, including:

• Corporate merchandising
• Corporate gifting
• Signage and display solutions
• Printing services
• Customized branding and promotional materials
• Brand consultation and implementation

3. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website
• Individuals requesting quotations
• Existing and prospective customers
• Business representatives
• Vendors and suppliers
• Anyone who communicates with us via our website, email, telephone, WhatsApp, or social media channels

This Privacy Policy does not apply to third-party websites or services that may be linked from our website.

4. Information We Collect

Information You Provide

When you contact us or request a quotation, we may collect information including full name, email address, phone number, company or organization name, services you are interested in, project specifications and branding requirements, and messages or additional information you voluntarily provide.

If you provide logos, artwork, design files, or other branding materials for your project, we process those materials solely for the purpose of delivering the requested Services.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including IP address, browser type and version, device information, operating system, pages visited, date and time of your visit, referring website, and website usage statistics.

This information helps us improve the performance, security, and functionality of our website.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, improve website functionality, analyze website traffic, measure website performance, and enhance user experience.

Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

You may configure your browser to refuse or delete cookies, although some website features may not function properly.

6. How We Use Your Information

We use your personal information to:

• Respond to inquiries and quotation requests
• Prepare proposals and pricing
• Deliver our products and services
• Communicate regarding your project
• Process customer support requests
• Improve our website and customer experience
• Maintain business records
• Comply with legal and regulatory obligations
• Protect our business against fraud or misuse

We will only process your personal information where we have a lawful basis to do so.

7. Marketing Communications

If you choose to subscribe to our marketing communications or otherwise consent, we may send information about new products and services, promotions and special offers, company updates, and industry insights.

You may opt out of marketing communications at any time by following the unsubscribe instructions or by contacting us directly.

We do not send unsolicited marketing communications where prohibited by law.

8. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary with trusted third parties, including website hosting providers, email service providers, analytics providers, printing/manufacturing/installation/logistics partners involved in fulfilling your order, professional advisors, and government authorities where disclosure is required by law.

All third parties are expected to handle personal information securely and only for authorized purposes.

9. International Data Transfers

Some of our service providers may process information outside Nepal.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.

10. Data Retention

We retain personal information only for as long as necessary to provide our Services, manage customer relationships, fulfill contractual obligations, comply with legal/accounting/tax requirements, and resolve disputes and enforce our agreements.

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

11. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include secure hosting environments, access controls, password protection, encryption where appropriate, regular software updates, and employee confidentiality obligations.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request a copy of your personal information in a portable format where applicable
• Lodge a complaint with the relevant supervisory authority

We will respond to verified requests within the timeframes required by applicable law.

13. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what categories of personal information we collect, request access to eligible personal information, request correction or deletion of eligible personal information, and exercise your privacy rights without discrimination.

On Air Solutions does not sell or share personal information for cross-context behavioral advertising as defined under applicable California law.

14. European Privacy Rights

Where the General Data Protection Regulation (GDPR) or similar European privacy laws apply, we process personal information based on one or more lawful bases, including your consent, performance of a contract, compliance with legal obligations, and our legitimate business interests provided those interests are not overridden by your rights and freedoms.

Individuals located in the European Economic Area, Switzerland, or the United Kingdom may exercise the rights available under applicable data protection laws.

15. Nepal Privacy Compliance

Where Nepalese law applies, we process personal information in accordance with the Privacy Act, 2075 (2018), the Electronic Transactions Act, 2063 (2008), and other applicable laws and regulations governing the protection of personal information.

16. Children's Privacy

Our website and Services are intended for businesses and individuals seeking professional branding solutions. They are not directed toward children.

We do not knowingly collect personal information from children without appropriate consent where required by law.

17. Third-Party Links

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or website functionality.

Any updates will be published on this page together with the revised "Last Updated" date.

Your continued use of our website after changes become effective constitutes your acceptance of the updated Privacy Policy.

19. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of your personal information, please contact us:

On Air Solutions Pvt. Ltd.

Email: [email protected]

Alternate Email: [email protected]

Phone: +977 9802456800

Website: https://onairsolutionsnp.com

We will make reasonable efforts to respond to privacy-related inquiries promptly.

20. Governing Law

This Privacy Policy shall be governed by the laws of Nepal, except where mandatory privacy or consumer protection laws of another jurisdiction provide greater protections. Nothing in this Privacy Policy limits any rights you may have under applicable data protection legislation.